HR 7971 · Passed House · 04-28-26
Taxpayer Experience Improvement Act
What does the Taxpayer Experience Improvement Act do?
HR 7971 is a House bill sponsored by Rep. David Schweikert (R-AZ). This bill requires the IRS to publish real-time data on its public website about phone wait times, call volumes, and processing backlogs for every public phone line it operates, and to make that data available through a public API so third-party apps can display it. It also requires the IRS to give taxpayers online or mobile access to their own tax returns, notices, and refund status including an estimated delivery date.
Did HR 7971 pass? Where it stands
As of July 17, 2026, HR 7971 has passed the House.
Status: Passed House
Latest vote: House Passed by voice vote on April 27, 2026
Outlook: Unlikely
Key provisions
- Real-Time IRS Dashboard
- IRS must publish live caller counts, wait times, and callback availability per phone line on its public website
- Public API required so any person or app can access the live call data
- Digital Tax Record Access
- Taxpayers can view all returns, notices, and IRS letters via website or mobile app
- IRS must provide estimated refund receipt date
- Monthly Accountability Metrics
- IRS must publish monthly averages for call length, hold time, disconnection rate, and percent of callers who got help
- Sense of Congress: callback offered within 5 minutes on any unanswered call by 2028
Last updated June 10, 2026