PRO Veterans Act of 2025

Key provisions

• Quarterly In-Person VA Budget Briefings (3 Years)
  • Secretary of Veterans Affairs must provide quarterly in-person briefings
  • To the House and Senate Veterans' Affairs Committees and House and Senate Appropriations Committees
  • Beginning the first quarter after enactment and continuing until 3 years after enactment
  • When a shortfall is reported, Secretary must present plans to address or mitigate it
  • "Shortfall" defined as required appropriations exceeding the President's budget request under 31 U.S.C. 1105(a)
• SES Critical Skill Incentive Restrictions
  • Critical skill incentives under 38 U.S.C. 706(d)(1) may not be provided to VA SES employees whose position is at the Central Office (including VHA, VBA, and NCA), regardless of where the employee performs the functions
  • For non-Central-Office SES employees, incentives may only be provided on an individual basis (not to a group) and only with approval from six specified officers or the Secretary's other designees
  • Named approving officers: Under Secretary for Benefits, Health, or Memorial Affairs; Assistant Secretary for Human Resources and Administration; Director of the Office of Management or the CFO; Assistant Secretary for Accountability and Whistleblower Protection; General Counsel
  • For SES employees primarily at Central Office but performing some job function elsewhere, incentives for the non-Central-Office portion must be proportionate to time spent at those facilities
  • Annual report to House and Senate Veterans' Affairs Committees required; may be incorporated into other required reports
• Veterans Experience Office (New 38 U.S.C. 325)
  • Establishes the Veterans Experience Office within the Department under the Office of the Secretary
  • Head: Chief Veterans Experience Officer, appointed by the Secretary and reporting directly to the Secretary
  • Functions include carrying out customer experience initiatives; requiring other VA offices to report on customer experience metrics; collecting veteran-derived data; providing engagement strategy; assessing VA websites and customer service
  • Annual summary from Chief Officer to Secretary; annual Secretary-to-Congress report within 180 days of receiving the summary, disaggregated by benefit/service and demographic data
  • Excludes personally identifiable information unless the individual consents
  • Reimbursement from other VA organizations at cost-recovery rates; no authorized increase in the Department's overall FTE count
  • Subject to the Privacy Act of 1974 (5 U.S.C. 552a)
  • Sunset: requirements and authorities terminate September 30, 2028
• 540-Day GAO Review
  • Comptroller General must complete an analysis of VA customer-experience methodology, effectiveness, and implementation not later than 540 days after enactment
  • Analysis covers the Veterans Experience Office and use of "trust-scores," VSignals, and related survey and data-collection activities
  • Report of findings submitted to the House and Senate Veterans' Affairs Committees